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Expert Cisco Maintenance

Our team approach to Cisco maintenance gives you fast, professional service customized to your needs while also delivering significant cost savings over manufacturer maintenance agreements.

TRU Shield Maintenance from Zeriva

When maintenance needs arise, fast, reliable service from Cisco network technicians is crucial to resolve your problem and get your network equipment back to full operation. Zeriva’s TRU Shield Maintenance offers dependable maintenance for qualified Cisco products and other brands at a price that’s 40%-70% lower than standard manufacturer maintenance agreements.

When you engage Zeriva for Cisco maintenance, you work with a single point of contact that tracks and manages the process through resolution while leveraging the expertise of our full team of certified engineers. Our approach to Cisco maintenance means you’ll receive:

  • Fast response. Our Atlanta, Georgia-based Cisco Network Technicians are available immediately to offer quick problem determination and resolution. To initiate service, simply submit a request by portal, phone or through the Zeriva Technical  Support Center. If a problem cannot be solved thru TAC support, a replacement part will be delivered*.
  • Comprehensive coverage. Our Cisco TRU Shield Maintenance not only includes hardware, but Technical Assistance Contact (TAC) support as well. We also provide software bug fixes for customers with genuine Cisco hardware and valid licenses.

Zeriva TRU Shield Maintenance SLAs include 24x7x4 hour response and 8x5 NBD response. Maintain your products for maximum uptime. Contact us today to learn more about our TRU Shield Cisco maintenance services.

*Historically 95% of our Cisco maintenance support tickets are resolved via software fixes. 


SMARTnet TRU Shield Forever Warranty
Vendor Cisco Zeriva Zeriva
50-60% Savings No Yes Free w/ Purchase
Advance Replacement No Yes Yes
Service Level Agreement 24x7, 8x5 24x7, 8x5 N/A
Annual Contract Yes Yes Free with Purchase
Support for Cisco End of Service Life Equipment No Yes Yes
Available on Used Equipment from Other Vendors without a Recertification Fee No Yes N/A
Software Support Yes Yes Yes
(for first 90 days after purchase)
IOS Upgrades Yes No No
Coverage for Chassis and Installed Modules Under One Contract (a few exceptions for a small number of specialized modules) Yes Yes Free with Purchase

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