TRU Shield Multivendor Maintenance
Zeriva TRU Shield Multi-Vendor Maintenance Programs
Zeriva’s TRU Shield Multi-Vendor maintenance provides superior technology service and support. We offer solutions designed to meet specific requirements in midrange systems, networking and storage environments.
TRU Shield Mission Critical - 24x7x4
This service is for customers that demand maximum availability. This level of support works around the clock to provide you with rapid recovery in the event of a system failure.
- Help desk support hours available 24 hours a day, 7 days a week, with 1 hour telephone response to the site.
- On-site hours of coverage are 24 hours a day, 7 days a week and 365 days a year.
- On-site response within 4 hours of the part arriving on site.
- Dedicated technical support account manager, real-time access to call activity and site history reports.
TRU Shield Standard Support - 8x5 NBD (Next Business Day)
Next Business Day, On-site Service. This service is for customers who want to take advantage of certified technical skills as well as quick turnaround on parts with an economical price tag. Zeriva TRU Shield Maintenance will provide help desk support and “like” equipment by the next business day.
- Help desk support hours available from 8 a.m. to 8 p.m. EST, Monday-Friday*, with 1 hour telephone response to the site.
- On-site hours of coverage from 8 a.m. to 5 p.m. site’s local time, Monday-Friday*.
- On-site response by the next business day following the service call request. Zeriva TRU Shield Maintenance will provide replacement part by the selected freight carrier for delivery to the end user from the hours of 8 a.m. to 5 p.m. site’s local time, Monday-Friday*.
- Dedicated technical support account manager, real-time access to call activity and site history reports by different criteria available by request.
|Services||TRU Shield Mission Critical - 24x7x4||TRU Shield Standard Support - 8x5 Next Business Day|
|Coverage||24x7x4x365||8x5xNext Business Day|
|Response Times||4 Hour||Next Business Day|
|On-Line Portal for Account Access & Reporting|
|Dedicated Technical Account Manager|
|Site Activity Reports By Multiple Criteria|
|Account Reviews Customer Care Follow Up||Monthly||Annual|
|Networking Covered||Servers Covered||Storage Covered||PCs Covered|
EMC Data Domain
Hitachi Data Systems
Use Zeriva’s Services Request form to submit a quote request for your Maintenance needs. Once the request is submitted, a confirmation email will be sent to the email address provided and one of our Refurbished Cisco Experts will typically respond within (1) Business Day.