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TRU Shield Multivendor Maintenance

Zeriva TRU Shield Multi-Vendor Maintenance Programs

Zeriva’s TRU Shield Multi-Vendor maintenance provides superior technology service and support. We offer solutions designed to meet specific requirements in midrange systems, networking and storage environments.

TRU Shield Mission Critical - 24x7x4

This service is for customers that demand maximum availability. This level of support works around the clock to provide you with rapid recovery in the event of a system failure.

  • Help desk support hours available 24 hours a day, 7 days a week, with 1 hour telephone response to the site.
  • On-site hours of coverage are 24 hours a day, 7 days a week and 365 days a year.
  • On-site response within 4 hours of the part arriving on site.
  • Dedicated technical support account manager, real-time access to call activity and site history reports.

TRU Shield Standard Support - 8x5 NBD (Next Business Day)

Next Business Day, On-site Service. This service is for customers who want to take advantage of certified technical skills as well as quick turnaround on parts with an economical price tag. Zeriva TRU Shield Maintenance will provide help desk support and “like” equipment by the next business day.

  • Help desk support hours available from 8 a.m. to 8 p.m. EST, Monday-Friday*, with 1 hour telephone response to the site.
  • On-site hours of coverage from 8 a.m. to 5 p.m. site’s local time, Monday-Friday*.
  • On-site response by the next business day following the service call request. Zeriva TRU Shield Maintenance will provide replacement part by the selected freight carrier for delivery to the end user from the hours of 8 a.m. to 5 p.m. site’s local time, Monday-Friday*.
  • Dedicated technical support account manager, real-time access to call activity and site history reports by different criteria available by request.
Services TRU Shield Mission Critical - 24x7x4 TRU Shield Standard Support - 8x5 Next Business Day
Coverage 24x7x4x365 8x5xNext Business Day
On-Site Support
Response Times 4 Hour Next Business Day
On-Line Portal for Account Access & Reporting
Dedicated Technical Account Manager
Site Activity Reports By Multiple Criteria
Account Reviews Customer Care Follow Up Monthly Annual

 

 

Networking Covered Servers Covered Storage Covered PCs Covered
Cisco
Juniper
3COM
Nortel
Brocade
Adtran
HP
Dell
IBM
SUN/Oracle
EMC CLARiiON
EMC VMAX
EMC Avamar
EMC Celerra
EMC Centera
EMC Data Domain
EMC VNX
EMC Isilon
NetApp
Hitachi Data Systems
IBM
HP
3PAR
SUN/Oracle
Dell
Brocade
McData
StorageTek
Dell
HP
IBM

 

Use Zeriva’s Services Request form to submit a quote request for your Maintenance needs.  Once the request is submitted, a confirmation email will be sent to the email address provided and one of our Refurbished Cisco Experts will typically respond within (1) Business Day.

Request A Quote


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